you leave the forum. and before you ask. Most ISP use the same company for support forums so moving wont help so quit the BS. if you can't ignore them if you dont care about them then you have more problem then the forum can help with.
@darp63. Not exactly true. This support forum is run by Virgin Media and they have staff working here and responding. However, the first response to posts is more often from other members of the community who may or may not be VM customers.
_________________________________________________________ Graham I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
apcyberax wrote: you leave the forum. and before you ask. Most ISP use the same company for support forums so moving wont help so quit the BS. if you can't ignore them if you dont care about them then you have more problem then the forum can help with.
Be grown up up and ignore them
Fair comment, But..
Imagine you are a 'customer' who is having problems (most appear to!) you tried the 'live chat' but they are always busy..you try the phone numbers, and after negotiating the automated 'press # if you are phoning about #' robot, you get some foreign 'wallah' who reads form a script, doesn't listen to you, and then either cuts you off, or puts you on hold until you give up, you then find this 'official' forum, so post your problem on here...then, you get an e-mail saying that you have mail from the site..
Hoping for a reply, or some 'help' all you get is a 'congratulations, you are shooting through the ranks faster than VM's broadband'
Yes, false hope...so you STILL have the problem, have wasted time and effort trying to get some sort of 'help' from the company, and all you get is a stupid badge..
FWIW, they don't bother me any more, but, having been in the situation I describe above, I admit I felt like that too!!
VM's attitude that it's easier to 'reward' someone with a computer generated response, is far, far easier than actually trying to DO something to help them, (which is FAR too difficult and time consuming!!)
(Even Dick Turpin had the decency to wear a mask when he robbed people)