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Registered: ‎21-02-2017
Message 1 of 4 (102 Views)

Call centres

Are there any UK call centres in the Virgin network?  The Indian call centres are appalling, truly, truly appalling.  Their command of the English language is insufficient and not fit for purpose.  They just make you angry!  The latest one didn't appear to be paying any attention to me and was having his own conversation.   Arrrgggghhh!

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Registered: ‎10-10-2012
Message 2 of 4 (91 Views)

Re: Call centres

Yes - there are also call centres in Poland and the Philippines. The work is shared between them to even out demand. You are more likely to get the uK centres if your phone during UK business hours Mon-Fr and on Saturday morning.

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Registered: ‎21-02-2017
Message 3 of 4 (84 Views)

Re: Call centres

Thanks.  I've only ever had the Indian ones and can't handle it.

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Knows their stuff
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Registered: ‎09-07-2010
Message 4 of 4 (75 Views)

Re: Call centres


Csanders578 wrote:

Thanks.  I've only ever had the Indian ones and can't handle it.


Best bet is select the "Thinking of leaving us" option, retentions are based in the UK ad can generally assist or atleast have a better chance of getting you through to a UK centre