Are there any UK call centres in the Virgin network? The Indian call centres are appalling, truly, truly appalling. Their command of the English language is insufficient and not fit for purpose. They just make you angry! The latest one didn't appear to be paying any attention to me and was having his own conversation. Arrrgggghhh!
Yes - there are also call centres in Poland and the Philippines. The work is shared between them to even out demand. You are more likely to get the uK centres if your phone during UK business hours Mon-Fr and on Saturday morning.
Superuser 2016/17 Use Kudos to say thanks Mark answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.