Can you tell me who is the right person to contact regarding the cabling from the street to my house please ?
I am having some issues with my neighbour and Virgin have run my cable through his garden and I need it moving.I'm also having some building works done and the cable will be buried unless it's routed correctly.
Rather than deal with the offshore call centre who are useless, I would suggest you phone the UK based Retentions Team during normal office hours. 150 from a VM phone or 0345 454 1111 and follow the prompts 1 > 4 > 5 to Thinking of leaving us'. They can deal with a whole lot more than just retentions and you'll be able to explain the situation to someone who understands English.
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