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ColinGB20
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Cable run to home from street

Hello,

Can you tell me who is the right person to contact regarding the cabling from the street to my house please ? 

I am having some issues with my neighbour and Virgin have run my cable through his garden and I need it moving.I'm also having some building works done and the cable will be buried unless it's routed correctly.

Many thanks

ColinGB20

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Dave_cq
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Re: Cable run to home from street

Hi Colin,

Rather than deal with the offshore call centre who are useless, I would suggest you phone the UK based Retentions Team during normal office hours.   150 from a VM phone or 0345 454 1111 and follow the prompts  1  >  4  >  5  to Thinking of leaving us'.  They can deal with a whole lot more than just retentions and you'll be able to explain the situation to someone who understands English.

 

********** SuperHub 2ac - Asus rt-ac68u Router - 70Mbit Service ***********

Electron
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ColinGB20
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Re: Cable run to home from street

Thanks for the reply, I'll give them a call.
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Forum Team
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Re: Cable run to home from street

Thanks for coming to us about this ColinGB20,

 

I can see that you've spoken with the team since posting with not much success in regards to arranging an appointment to rebury the cable.

 

I have sent you a private message so that we can chat about this some more.

 

Hope to hear back from you soon,

 

Nat_J


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spell
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Re: Cable run to home from street

I should imagine there is a very irate neighbour who requires the cable removing from his property.

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