We have had numerous issues with a CATV Manhole cover outside our house. It has been part repaired numerous times, but has now sunk to a dangerous depth which could lead to serious injury to persons who use the pavement, worse still, cars and lorries that mount the pavement could end up damaging or losing a wheel.
It had been reported to Essex Highways, but after inspection, they have stated that they will not carry-out any repairs as it isn't their property.
I have a reference number that was supplied by Virgin to Essex Highways on the 14 Feb: 288413.
Thanks for providing the details of the manhole cover that is a concern to you and your neighbours.
I am going to escalate this back to our Cabinet and Plant teams to look into this further for us.
For me to do so they will need some further information from me to support you.
In order for me to provide this for them would you mind confirming some information for me please.
If you could send a private message to me with your name and full address and preferred contact number I can then flag this to the teams for you and will get back to you as soon as I can with their updates.
To PM me, simply:
Click on my forum name on the left of this post.
Go to my profile.
On the right had side, select the'send me a message'option.
Once you've popped those details to me I'll be back in touch to confirm what we have done for you and what to expect next
As you suggested, I am getting back to you as I have yet to hear anything regarding the ongoing issue with the manhole cover outside my property. It's been over 4 weeks since you raised it with Cabinet and Plant team whereas they normally take up to 14 days to respond.
Please raise this as a matter of urgency as we had an issue on Saturday afternoon where a toddler tripped-up over the cover and fell onto the road. Fortunately for the little girl and her family, there were no cars were about.
If it helps to speed things up, I am supplying my mobile number again so someone can contact me: **************.
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The first message was a public one but the second one came through in the correct way
I have re-escalated your details along with the contact number you supplied to our teams and a manager I know has been supportive in the past for us on the forums when we have needed additional support with this so I’ll do my best to get a resolution for you to this as soon as possible.
The administrator has come back to me and advised:
I have looked into this for you, the engineers are going back out on the 24th of May (Wednesday this week) to perform works, they advised the council kept rejecting works as another contractor had been performing works at the same site area and they won’t allow for contractor works to conflict with one another etc.
He's asked that I check in with him on Thursday for you, in order to confirm the status of the works which I will so catch you then!