Today I have received as an private message a request to verify some data, as anyone received something similar? Is this a false request?
I don't want to reply anything without confirm this is not false.
looks genuine just my thoughts
ps have you posted for help on the forums? thats the only time they ask for details
Thomask556 wrote:ps have you posted for help on the forums? thats the only time they ask for details
The OP is affected by a high utilization fault and the Forum Team passed the details on (to the mod team), as is noted here, link: http://community.virginmedia.com/t5/Speed/Broadband-really-slow-in-the-last-weeks/m-p/3283941#M14032... - "I will pass this across to one of my colleagues who will be in touch with more information."
The Mod Team does contact customers in this fashion when they are affected by high utilization (to save the customer calling in to request a credit.)