on 06-04-2012 17:33
I've been on Virgin Broadband for a few weeks now, and there's a recurrent problem in that the wireless connection on my router keeps being lost by my computer - and the only way to fix this is to restart the router, not ideal.
I have changed channel, mode, and security options as I have found advice to do on these forums - I wondered if there were any other suggestions? The internet itself is fine, but the wireless on the router is very fickle.
There seems to be no connection between use and the connection dropping, and there is nothing that I can do to replicate this - I had a perfect wireless set-up in my old house that never dropped (and that was via Virgin also) but this time around I've had nothing but problems - I am using the new router that Virgin provided (named above) as I thought it would be an upgrade to what I was previously using, however, after the past few weeks I'm not too convinced!
11-04-2012 17:12 - edited 11-04-2012 17:13
For information on connecting in modem mode, please click here.
Please post and let us know if this helps or not, and many thanks to SamKnows for that helpful reply.
on 12-04-2012 20:49
I have had exactly the same issue as the original poster, same router. But for me this has gone on since June 2010. At my previous address also with Virgin Media everything was fine.
If I want to use the wireless, I have to turn off the router and back on again. usually works for 30 min to 1 hour. I don't even bother to check anymore, I just turn it on and off before even starting my laptop! then repeat any time I come back to the laptop...
Each time I call the Support, they run through exactly the same standard tests [including changing channels, etc.], ending with a text message to my mobile phone saying 'congratulations it is now fixed'. when i call back to say that it is still cutting, they do not have my 'file' anymore, and I have to repeat the whole process. (i have made probably 20 calls)
I know the router is just faulty, and the last time I called I managed to convince the friendly helpful person that this was the case, she agreed with me after I meticulously explained all the steps and all the tests done in the past. she told me to call back once I am sure the lights on the front are working correctly - which they were. Unfortunately I got a different support person again when calling back, who had no knowledge of my file... and the cycle continues...
So how do I convince Virgin Media to send me a new router? I am paying a lot for this service, I can't believe I have to keep explaining the same things and going through the same tests until they agree to send one.
on 14-04-2012 14:32
Sorry to hear you are having a problem with your wireless.
I have sent you a Private Message. We'll be happy to progress things for you once we have received your reply.
11-05-2012 13:15 - edited 11-05-2012 13:30
EDIT: Just spotted there's a firmware upgrade, so will give this a go as well.
Sorry for the delay in coming back on this; I've been blissfully away from the house...
II don't get the same screen as advised in the guide - my router is this one - and the options given on the side of the screen are:
Add WPS Client