Wireless Dropping Connection (DGN-1000) to Mac and PC

[Andy_Johnson]

Hi,

We have Virgin's broadband service down the telephone line in our flat in Birmingham.

Almost daily, the wireless connection is throwing up issues.  I should first clarify that I know it is the wireless as we have a desktop pc constantly plugged into the internet (as it does not have wireless capability) and even though the wireless isn't working, the wired ethernet connection is fine.

On the Mac - every 10 minutes or so, Firefox throws up a "Page cannot be found" error.  The Wireless diagnostic tool on the Mac shows green lights for Wi-Fi, Wi-Fi settings and Networks settings, with red lights showing for ISP, Internet and Server.  Occasionally the ISP light is showing green instead of red but with the same outcome.  Re-connecting with the diagnostic tool appears to resolve the issue, but having to do this every 10 minutes is very tiresome and should not be necessary.

On almost a daily basis, the wireless router will not connect to either the Mac or Windows Laptop and throws out a connection timeout to them both.  It still broadcasts the SSID though.  It asks for the password and then just states "unable to connect".

I've been on all the troubleshooting pages and how to improve wireless capability pages and nothing seems to successfully resolve the issue.

I consider myself rather computer literate, being an early-20s university student! (e.g. Please don't patronise me with "Is it plugged in?" type of question!)  The wireless settings seem sound, I've changed the password for the router login and the WPA2 key to join the network is a random combination of unrelated letters that nobody else could possibly know.  The router is positioned in the most optimum position we can manage (due to the PC requiring wired connection) and I've used KisMAC to make sure other channels are not interfering with ours (the channel has been changed to 6 and the other wireless connections around use channels 1, 10 and 12).

Any ideas or help would be much appreciated!

Best wishes all,

Andy

[Andy_Johnson]

I should stress that the problem isn't with the Mac

1) It isn't just the Mac having issues (also the windows laptop)

2) It works with no problems at my parents' house who also have Virgin Media wireless but through cable and also at the university wirelss network

[edinburgh]

i suggest you browse this forum for issues with the dgn1000, but my advice is, get yourself a different router. this will save you a lot of problems long term. alternatively, you could lower the broadcast mode to b/g and change the type of encryption to WPA (not WPA2).

[Mathew_W]

Hello,

You could try changing the settings on the routers wireless config page.

Enter 192.168.0.1 into your web browser's http:// bar

enter the username:admin and password:changeme

Left hand side at the top select wireless settings.

Change the channel to 6 or 11, or which ever works best in your address. So you may need to test each one.

mode to b&g

and the security to wpa-psk

If that doesnt resolve the issue you could try pinhole resetting the router in case there is a glitch with the wireless the router.

[Andy_Johnson]

Hi Mathew,

I already changed the channel to 6 (as per my original message).

I've Changed the mode to b and g, changed the security to wpa-psk but that didn't work. Did pinhole reset and still no joy so restored the router from the backup .cfg file I created.

I've come back home from a weekend away to find we now have no Internet connection at all, when the computer is connected by cable. There are no service disruptions or scheduled maintenance according to your website. What's going on?

[Mathew_W]

Hello,

Can you send me your account details via PM so I can look into this further for you.

Thanks