Where is my router?

[Enders75]

I have signed up for Broadband & phone with Virgin Media - activation date was 11th May

Broadband is supposedly active now, but no router has arrived

Received automated shipping confirmation from Kuenhe & Nagal on 7th May but router has not arrived & no calling card left either so got in touch with Virgin Customer Services who kindly arranged for a replacement to be sent - this was confirmed again via automated e-mail from K&N on 16th May

Alas, this has not arrived either & no calling card left to say they even tried to deliver it

I have tried contacing K&N by e-mail & phone to try & track down these packages, but have been passed from Head Office to Reading (contact number is temporarily "out of order), to Birmingham & now to Wellingborough, where phone line constantly rings without being answered

So nearly 2 weeks after activation date I am still waiting for router & have set up costs & first bill of over £100 when I cannot even use the service

Is someone able to help with this?

Ideally I would not want to wait another 3-5 days for nother router not to turn up

[Mathew_W]

Hello Ender75,

Can you please send me your account details, address, post code, account number and name. There seems to be an address issue. 

Please PM me your details.

Thanks

[Enders75]

Hi Mathew,

PM has been sent

[Mathew_W]

PM replied to. 

Thanks

[Enders75]

Further issues on this now Mathew after following the instructions on your PM

Would appreciate further assistance if possible

Thanks