on 10-11-2011 20:48
lol this is a joke ... they are just trying to feed us b*lls**t and hope that everyone accepts their f*ckt*rd answers
we pay for a service and deserve the service that we expect not some wind up internet.
So pull your fingers out virgin or you may be losing customers to this idiocy
on 13-11-2011 15:15
I'm in the same boat here. 9mb download speeds I supposedly have but the highest speed I can get off steam is 250kbps. The fact that steam downloads are treated as p2p and therefore throttled is disgusting. I'm paying for a service which is not being delivered. I expect this solved soon otherwise I will be promptly cancelling my contract. I hope everyone else with these issues does the same.
It would be nice if a customer service representative actually appeared as well?
on 13-11-2011 17:14
I think they have always throttled Steam and every other game download site I use. Virgin media is not the ideal choice for gamers, you're better off on 20meg with no restrictions and if you're in one of the very many overloaded areas you're probably better off on dial up..
17-11-2011 09:23 - edited 17-11-2011 09:27
Also suffering from traffic shaping when downloading from steam. I'm pretty sure the whole 'if steam is unable to upload at a certain speed' is bull. I've managed on a 16 meg connection to get 1.6mb/s with a shoddy upload less than I'm on now. Steam isn't peer to peer, why is it being treated that way?
Would it be easier for us to contact steam, and let them know the damage virgin is doing to their business through unjustified throtling of their service?
on 17-11-2011 21:25
How come my mate who is also with VM, but a cable customer, can download at his full speed of about 3mb/s?
I'm ADSL btw.
on 24-11-2011 23:48
on 27-11-2011 16:09
Can we please have some kind of response from virgin staff on this. Steam is not P2P downloads. It's legal http downloads being throttled unfairly.
Yesterday my steam started downloading DLC from Fallout NV at around 2pm. After 300mb my downloads speed dropped ridiculously and my pings sky rocketed (600ms+, and very spikey). This is unacceptabled. Today I come back from work to find the still ridiculously high pings.
Who can I contact to complain?
on 05-12-2011 11:03
Just bumped into this thread which has the exact same issues I have. I left my laptop on all night to download 14GB on steam. Sounds easily achievable, but its not. After 10 hours I came back only to find out only 10GB was downloaded, that's 1GB per hour. I should be downloading at 830kb/s which is roughly 3GB per hour. It makes a huge difference. The slow steam downloads occur 24/7. I can confirm that I should be getting faster downloads as my available bandwidth that my router says is 8064kbps. The highest speed I can download at is roughly 830kb/s from various websites.
VM, why dont you let us download on Steam at our max speed? Why treat Steam as a P2P?
We should get what we pay for, but we can't see that. At this rate you will lose customers rapidly.
Simple solution: Remove Steam as a P2P and let us download flawlessly with no throttling.
on 05-12-2011 20:19
It's more than a little disappointing that tomorrow it'll be a month since Matthew posted saying they're treating steam as p2p and there's still been no follow up.