Remote desktop connection not working

[lexxxy]

Hi, 

Having problems with windows remote desktop connection not working.

I’ve moved into a new house and taken out broadband with virgin media (national service as no fibre optic in my area). I’ve tried to connect to my home pc from outside my network through windows remote desktop connection but it will not work whereas it used to at my old place (with BT). I have tried pinging the ip address of my home pc but all packets get lost – I’ve tried tracert and the trace terminates at brhm-bam-3-ge100-12.network.virginmedia.net [82.0.242.2] every time – is this a network problem?

I’ve been onto technical and no one really understands what I’m trying to do so they pass me to digital home support who don’t really understand either and pass me back to technical. Any help would be appreciated – I’d just like to connect to my home pc using windows remote desktop from pc’s outside of my home like I did before.

[FTS]

Remote desktop connection is a headache giver imho so why don't you try teamviewer instead?

[Ian_H · Accepted solution]

Hi lexxxy


      I understand what  you are trying to achieve however I'm sorry to advise Virgin Media does not technically support the procedure you are trying to perform.

As well as  what  FTS mention  you could also try a program called logmein  you can find it via a Google search. Please be advised Virgin Media does not support  nor endorse this program

Regards,


[lexxxy]

Many thanks for the reply and suggestions - at least I know I wasn't doing something wrong! 

I will have a look at the logmein and teamviewer.

[name_henderson]

---

Ian_H wrote:

      I understand what  you are trying to achieve however I'm sorry to advise Virgin Media does not technically support the procedure you are trying to perform.


---

Is that entirely true? I bought some remote software to have remote access via my laptop and my iphone and had it all up and running with my 10MB router and modem for months. I upgraded my service to 30MB with the (so called) super hub and it has all gone **bleep** up.

After 2 hours trying to get it working and swtiching between the super hub and media hub, I was finally told it wasn't possible to use remote desktop with the super hub. Then I get a virgin tech support guy tell me to enable remote management from the router, then before I know it he has remote access to my machine.

Sadly, after 2 and a half hours on the phone to get to this stage, he disconnected and the telephone support went **bleep** up and then I was locked out of the router and had to reset the router to get start all over again.

So, how does a customer really get remote access? If virgin tech team can remote into a customer's computer, how can they (we) do the same? afterall, it is the customers computers that the customers should be able to have access to.

[name_henderson]

Okay, appears to be something to do with using a custom port for the connection. Originally I changed it from port 3389 when it was all working fine, however since changing to the super hub, when I looked at the Windows Firewall port for Remote Desktop it seemed to be set to 3389 ... thinking that changing this to my custom port number would work I did just that. It didn't work (although I didn't restart the machine after saving the registry change - perhaps that is why it didn't work?).

However, sticking to the default 3389 in windows firewall and also for my port forwarding, remote desktop works.

So, it works if everything uses port 3389. But how to get it working wit ha custom port number other than 3389?