on 20-07-2012 16:18
As promised i today successfully switched from Virgin to BT, saved £7 pr month and my connection is wait for it..............8mb's whopping I can really see the difference immediately. I sent a formal letter of complaint to Virgin demanding money back, plus credit for inconvenience, and a formal addressing of the issues all have been facing, Ill post up here once i get a response.
Switch over people dont put up with the terrible VM service. its a commercial environment and these peple need to know that they cant take your money and not provide the service; they are breaking contracts here and they would have difficulty fighting a case if all these customers got together.
The switch to BT was super easy; up and running in 15mns with all laptops and main Mac. the new router arrived on time as promised. I would advise to always have your line with BT and have a seperate email service from your ISP that makes switching so much easier (only switching a package).
If you have your email or/and your line with your current ISP it is a tad more faffy but not much more and seriously if youve put up with months of rotten connection/hassles from Virgin you will really see the difference believe me.
Best of luck to all but move switch NOW.
on 20-07-2012 16:47
on 20-07-2012 18:55
on 24-07-2012 11:38
Obviously I can't speak for anyone else, but I used the following address:
Complaints, Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ
I also emailed VM and completed a feedback form. To date, and I suspect any future date, I have heard not a peep.
on 25-07-2012 21:43
So - I'm back from my holiday and, guess what, nothing has changed and it is an important day for me wrt intenet activity. As a Mac user I have an operating system refresh and, mostly as a result of that, major updates on my iPhone (12) and iPad (9) and what can I do - nothing at all! My broadband is just as bad as it was 2 weeks ago, if not worse, and it has been like tihs for 3 solid motnths now. For this shambles I, a loyal customer of almost 15 years, pay £20+ a month, I report my problems, I follow them up, I connect with other people in the same boat, I use these forums, I go by the book and I get precisely nowhere. Day after day, week after week, month after month it is the same old story - nobody at VM does a single thing (forum support guys apart) to admit there is a problem or even offer to talk to me about it.
While I am typing this I am trying to run a test on speedtest.net - 10 minutes have passed and it can't even find a VM server to run the tests against.
Take note VM (not that I beleive anyone with a conscience reads these posts) I'm not at all happy with you jerking me around again and again. I will prove you are defrauding me and many other customers and I will make sure I broadcast it far and wide and I won't be surprised when you don't respond because I know you don't want my custom any more - why would you? You do not have the capability to provide the service.
Oh and one last thing before I head off to my bed (long day travelling home from Croatia) - thanks for absolutely nothing - I've had it to the back teeth with your devious ways
on 26-07-2012 10:02
Best of luck getting your MAC code - I requested mine back on the 17th July and have had to phone and email several times to actually get it - various unexplained 'problems with the system'. Finally got the MAC code yesterday and I've just signed up with Plusnet who have a reputation for supplying a decent service with much more detailed technical backup than other ISP's.......we'll see if this true when the switchover takes place in five days time. I chose to pay the activation fee of £25 and didn't bother with the free modem which means I'm only on a month's notice rather than a one year contract - worth it for the peace of mind. The thing I most feared - moving all my email from Virgin - proved to be a non-event. I set up a gmail account and used the 'import emails and contacts' button which got all my emails up to one year back. It's the same interface (virgin runs on google mail) but without the huge banner advert at the top. Like Paulgarb above, I intend to broadcast my contempt for virgin everywhere I can. I'll only be happy when East Lothian is a virgin-free zone (!)
on 07-08-2012 22:54
Tonight, 07/08/12, 22:53
Thankfully I only have 2 more days left of these speeds.
on 07-08-2012 23:13
Mine exactly the same, dismal and slow. Cut out completely at its usual time, between 21.00 and 22.00
On a side note I eventually got a call about my second formal complaint, albeit over 2 weeks after I logged it, actually my other half took the call not me. Same person that "dealt" with my original complaint, and they gave me another 2 months free broadband, eh free slow speed broadband. And to fix my slow speed? Youve guessed, call technical support as there must be a fault at my end. Heard it all before.
Interesting that the call came on the 4th August, anyone who read my rant earlier will note I had set this as my leaving date. Calls have been made, I'll be away from VM soon...