Virgin Media Community

Connection dropping

After a lot of years with any problems, my connection started dropping at random times. A very helpful engineer came and checked every single thing and said was ok. After a couple of weeks, it has started again. The trouble is, often when it is being...

Internet connection drops SA3 area

Last couple of days my internet connection has been dropping for a couple of minutes at a time then resuming, is this a known issue on the SA3 area ?

Security key for credit agreements

Hi. I have two mobile handsets with you and have lost the security key and account numbers for both credit agreements. I want to pay off both handsets so how do I go about retrieving the security keys and account numbers to access my credit agreement...

Cable my street

Hi I'm just wondering if I could get some information if it's likely my street will be cabled in the near future? I noticed there's some cables being installed a street over and further back from there.I've attached an image to show where they're bei...

Resolved! Entering 3rd party generated App Password

I am trying to set up a new virginmedia VM account on Microsoft Outlook 2019 on my new computer.I am lead to believe I need to generate a new App Password using a 3rd party app.I have gmail account so I am trying to use that.I log in to my VM account...

Spotter Request

I have received a flyer saying we are now served by the VM network, and the online portal says we can have all the Gigabits. I live at the bottom of a driveway shared with one other house. Before placing an order, I’d like to make sure we can get con...

Callback

Went thru my issue with broadband WiFi issues with CS yesterday, clearly explained steps taken only to be asked to repeat all the steps. CS couldn't resolve so said I would get a call from second line support within 24 hrs, guess what. All supports p...

Child safe

Please can someone have a look into my account yet again as it is stating child safe is on but it isn't. Also does anyone know why this is happening to many people?

MSE £100 Bill Credit

Hi. I'm a new customer and signed up via money saving expert with an offer of £100 bill credit added to my account. My first bill has ben generated and there is no indication of £100 credit anywhere on my account.

unable to send emails from emClient for ntlworld.com email account

Hi My emClient email package won't send emails, but will receive. My email address is an ntlworld.com one. I can login to the Virgin web email and send/receive ok. I've tried changing the SMTP settings to some recommended online, but no changeThe err...