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The Community is an active and collaborative place to learn more about events and ask questions to fellow fans! Check out our most popular conversations happening right now!

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WiFi boosters needed?

Just got an email about guaranteed speed of 20mbps and my WiFi is not doing that. Does anyone know how to claim the free boosters? 

Cancelling the O2 part of Volt

My O2 account shows as end of contract.What happens to my Virgin services if I cancel the O2 sim / account?Apparently I am one of the lucky few who has the wifi pods. I assume these would be returned.The bill just refers to Mega Volt Bundle and Volt ...

notdodgy by • Up to speed
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How to request replacement Hub/router?

Hi: My Super Hub 2 has started acting-up. Does anyone know how to request a replacement?It was in modem mode, but stopped working, so I disconnected all ethernet and performed a full pinhole reset as instructed by the support webpages. This got it wo...

PhilD9 by • Just joined
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Unstable broadband connection

I have had years of totally reliable connection with Virgin Media until about 3-4 weeks ago. Since then I have been experiencing 'reliably unreliable' connection, with reduced bandwidth and dropouts tending to occur morning and evening. A VM engineer...

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Volt Gig1 Hub5 WiFi pods

Hi, I’ve just upgraded to Volt Gig1 from 500mb, I was using my SH3 in modem mode along with 3 x Deco M9 Plus as we live in a 3-storey house and the signal wouldn’t reach all over property. The Deco M9 Plus is WiFi5 and can’t deliver gigabit speeds so...

aidy06 by • On our wavelength
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  • 7 replies
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Child safe DOES NOT WORK

Virgin media's child safe does not work. If it does work then it stops working randomly, so unless you are regularly checking you wouldn't know it has stopped blocking sites. THIS IS A HUGE RISK TO CHILDREN. Especially if parents have no idea that it...

Hub 5x Questions - 2024

Hello,Just signed up for 2Gb and have some questions regarding the router, most answers are from last year so keen to verify current position.1. Where is modem only mode? Is that available yet as alluded to? If not, any ETA? 2. Is the WAN port on 5x ...

Hub 5 constantly drops out in modem mode

We had a hub 5 installed a few months gonas the old hub 4 constantly kept failing.  However just lately we are having excessive dropouts all day and night. we have it in modem mode as have some devices that won't work as they need 2.4.ghz we have a n...

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Annual price change from April 2024

Each year we adjust the monthly subscription prices our customers pay for Virgin Media broadband, TV and home phone, so we can continue to invest in our network and services.   What this means for you...

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Accessibility and Vulnerability Policy

Together with the introduction of a framework to embed accessible and inclusive design practices, we are working hard to make our website, content, and digital experiences accessible to as many people...

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