Welcome to the Virgin Media Community!

The best place to search for help and tips on how to get the most from our services.

cancel
Showing results for 
Search instead for 
Did you mean: 
707694members
3415993posts

Community Activity

Resolved! VM Connect App and Router access

Good afternoonA couple of weeks ago I had to have my electricity meter replaced which meant the power was off for a while. Since then I have been unable to use the VM Connect app as it keeps saying it can't find the hub. I also can't log into the hub...

swm by Tuning in
  • 1110 Views
  • 29 replies
  • 0 kudos

Upgrade to M500

Good evening, guys.I got a call this afternoon from a lovely girl, working for Virgin Media, who offered me to upgrade my contract, based on M250 Fibre Broadband, to a brand new M500.With the upgrade I'd receive a brand new Media Hub 5, a O2 SIM card...

Andy70g by Joining in
  • 257 Views
  • 13 replies
  • 0 kudos

Hub 3.0 crashing

Hi,Since December, my Hub 3.0 crashes every day. Sometimes it recovers / restarts itself, sometimes I have to restart it using the rocker switch on the back. It takes ~10 minutes to get back online each time. I'm not sure how to troubleshoot this...I...

Resolved! Mesh System

Hi I have a Virgin router 3 with 125 gig speed package, there are a couple of areas in my house were the WiFi signal is weak at times & drops out, I am thinking of trying to improve this by adding a TP-Link Deco X50 AX3000. Is there anyone who has do...

Move router location using TV outlet

Previous owners of the house installed VM TV sockets in a location where I would love to have the router.So instead of plugging the router into where VM first enters the house can I use another location that has VM coax installed.Basically I don't kn...

Bisssh by Just joined
  • 26 Views
  • 1 replies
  • 0 kudos

Wifi not working with new hub

I git a new hub on Tuesday, the wifi is on, tv working fine.  Nothing else will connect.  All of our phones the WiFi is showing but the disconnects and goes back to 4G. None of the pods are working and I.cant get into the app because the wifi is so b...

Latest from our Blog

Annual price change from April 2024

Each year we adjust the monthly subscription prices our customers pay for Virgin Media broadband, TV and home phone, so we can continue to invest in our network and services.   What this means for you...

21 Comments

Accessibility and Vulnerability Policy

Together with the introduction of a framework to embed accessible and inclusive design practices, we are working hard to make our website, content, and digital experiences accessible to as many people...

1 Comments