Virgin Media Community

Contract renewal

Have received email from VM following phone discussions regarding renewing contract for reduced price.Date for expected activation date has passed and order number is not showing on my VM account even though order date confirmed in email was more tha...

Resolved! Help with ordering WiFi Pod

Hi TeamMy son has been complaining of poor WiFi speeds in his bedroom and lag when he is gaming.I'm on the 1 Gigabit package with Volt and used the VM Connect app to check the WiFi speeds in his room and this shows that he is only getting 18mbps down...

Resolved! What are you watching now?

I'm off to continue watching Marco Polo.... Now up to season 1 episode 4 on NetFlix

Jumping through hoops every 18 months .I have had enought of this rubbish.

I had a contract with VM going back to before when it was NTL, which has once again come to an end.I've had enough of it. What I pay now is a total rip-off and it's time to leave, as I now retired and my income has dropped big-time.. I really can't ...

Broken CATV cover

Hello,The CATV cover outside my property has been damaged and now there is a big hole which is quite dangerous as it is opposite a playground. Can someone be sent to fix it ASAP?

3rd party email address issue

Honestly, this whole, ridiculous third party email address thing is stupid and makes things ridiculously complicated. Since the 12th of April I haven’t been able to send or receive any emails AT ALL from my laptop. So I tried to change the password o...

Stream subscriptions

Hi, I have just got the stream box and have been trying to add sky and tnt sports to it with no luck.I had a live chat about it yesterday for an hour but they couldn't do anything their end,also online through my virgin media,the tv subscription app...

Unauthorised trespass on private land

Yesterday installation of your services were being carried out on the main road at the top of our private driveway. Your team decided that It was a sensible move to completely block access to our driveway meaning that both myself and one of our neigh...

Why do virgin make it impossible to add stream?

I want to add stream to my broadband account.Despite four calls to 'customer service' who were about as useful as a chocolate teapot, filling in the 'please call me back' form here which resulted in precisely zero, and sending a complaint which has y...

[SOS] [Please Help] Virgin mix up Notice of leaving and 30-day early termination, and keep charging me

My contact is 18-month ended on 22/3/2024.The T&Cs says: ...If you want us to stop providing the services at the end of your minimum period you will need to give us at least 30 days’ notice...Relevant post in this forum:https://community.virginmedia....