30-04-2012 10:31 - edited 30-04-2012 10:33
on 01-05-2012 14:28
Thank you for posting your queries.
Firstly, I noticed that you have recently joined this forum, have you also recently subscribed to the national Virgin internet service? If you could please send me your account or telephone number via a private message, I can check your account for you and advise further. As a new subscriber, you may be experiencing erratic speeds due to the initial 10 day training period before your services stabilise out to give you the maximum stable speed and threshold rate.
Also, as you say that you only notice that your speeds drop in the evening, you may be experiencing peak time traffic and congestion issues. With you account details to hand, I can check your exchange and look into this further.
on 01-05-2012 14:50
I have checked your account and see that you connect via fibre optic cable and not adsl.
Please direct your queries to the cable modem forum.
Apologies for the inconvenience,
on 01-05-2012 15:00