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Crafty
Marcinstaszewsk
Posts: 44
Registered: ‎16-08-2011

NEED ADDRESS NATIONAL HEAD OFFICE VIRGIN MEDIA

NEED ADDRESS NATIONAL HEAD OFFICE VIRGIN MEDIA

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Peter_
Posts: 4,836
Registered: ‎24-06-2011

Re: NEED ADDRESS NATIONAL HEAD OFFICE VIRGIN MEDIA

This may be an old address.

 

If you would like to write to us please do so at: Virgin.net, PO Box 219, Newport NP10 8UG.

 

Or you can try

 

Customer Complaints
Virgin Media
Matrix Court
Enterprise Park
Swansea
SA7 9BB

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Crafty
Marcinstaszewsk
Posts: 44
Registered: ‎16-08-2011

Re: NEED ADDRESS NATIONAL HEAD OFFICE VIRGIN MEDIA

Problem is when i singh a contract it was 13.99 for XL rental 12.24

then they sent me email ,,yours order details,, but it`s 25.99 for xl rental 13.90

WHERE IS A PROBLEM WHAT SHOULD I DO

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Peter_
Posts: 4,836
Registered: ‎24-06-2011

Re: NEED ADDRESS NATIONAL HEAD OFFICE VIRGIN MEDIA

I work for Cable technical Support and have no idea with regards billing, the other option is calling them on 0845 454 2222.

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Crafty
Marcinstaszewsk
Posts: 44
Registered: ‎16-08-2011

Re: NEED ADDRESS NATIONAL HEAD OFFICE VIRGIN MEDIA

is it for free from virgin media phone ???

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Peter_
Posts: 4,836
Registered: ‎24-06-2011

Re: NEED ADDRESS NATIONAL HEAD OFFICE VIRGIN MEDIA


Marcinstaszewsk wrote:

is it for free from virgin media phone ???


Not for Virgin National customers you only have the 0845 number and they only open at 9am on a saturday.

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Proof’s in the Pudding
Mathew_W
Posts: 783
Registered: ‎23-10-2010

Re: NEED ADDRESS NATIONAL HEAD OFFICE VIRGIN MEDIA

If you pay line rental for the phone to virgin, then dial 150 from your landline you'll get through to customer services (free of charge) where they can check the details and if anythings missing.

 

Thanks

Kind Regards,

Mathew_W
Help & Support Forum Team

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Fresh as a Daisy
deborahmallaby
Posts: 1
Registered: ‎10-06-2013

Re: NEED ADDRESS NATIONAL HEAD OFFICE VIRGIN MEDIA

I would like to know whether a company such as virgin actually do have an e-mail address for complaints or is Richard Branson too busy spending the money his company took from my account. I find it totally appalling that you can charge twice as much as sky TV and yet give only part service. Should I give sky my custom which I may as well do , I could get the movie channels and sports TV and still receive change. I can not wait for my contract to end as I certainly will not be renewing it. I could get the same channels for free using a free view box minus the all god channel. As for the tivo  box its a load of **bleep**, when my Internet goes down so does my on demand which is very annoying when watching a program.

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Superuser
ravenstar68
Posts: 5,872
Registered: ‎01-11-2009

Re: NEED ADDRESS NATIONAL HEAD OFFICE VIRGIN MEDIA

Richard Branson Has nothing to do with Virginmedia except that he is sometimes trotted out for marketting purposes.

 

If you put ceo and email into a search engine you can get an email address for the ceo's offices for many companies including virginmedia.

 

Ravenstar68

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Forum Team
BenD_H
Posts: 643
Registered: ‎13-05-2013

Re: NEED ADDRESS NATIONAL HEAD OFFICE VIRGIN MEDIA

Hi deborahmallaby,

 

We're sorry to hear about your Tivo issue when you internet goes down, its not something we like to hear.

 

However don't worry because we are here to help you. Could you start a new thread with the same details so I can move this issue to the correct forum board?

 

Thanks for coming in.

 

Ben


Ben Hornsey
Help & Support Forum Team

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