on 21-01-2014 07:52
I have been a loyal Virgin Media customer since 2005 (as NTL) but I am now reaching the end of the line. My broadband connection is consistently erratic. It will work in an acceptable manner for some days and then the speed will drop to the extent that it can take 30 seconds to load a basic text email. During that time, my Samsung Galaxy S3 will report “Your WiFi connection is unstable”.
I have spent many hours on the phone with the Virgin Media tech, with them merely getting me to jump through different hoops, performing various tests.
I now reckon I need Virgin Media to update my router, I have the Netgear 1000.
How do I get them to send me a new router, as the tech only seem to be able to instruction me to buy a new filter, or to re-boot, or run a speed trest, and so on.
All advice is very welcome
on 21-01-2014 10:48
I'm really sorry to hear about the problems you're getting with your connection, hopefully I can help.
Our routers come with a 12 month warranty so as your router is older than 12 months we wouldn't be able to provide one free of charge unfortunately. I would like to run a few tests on your connection to see if there's any way I can help, are you able to respond to my PM with the information requested?
Look forward to your reply
on 25-01-2014 14:19
I have been away, and only now replied to your PM, thanks for the offer and I'm looking to hearing your opinion.
Can anyone suggest a better router to replace the Netgear DGN1000 that was supplied by Virgin
on 26-01-2014 12:04
I have been reviewing my bill and I was amazed to find I'm paying £9.99 pm for a download limit of 40gb. When I took that out in 2011 (we had moved from a cable to non-cable area) that was really good deal. Now is is expensive.
Looks like I need to get my MAC ASAP; unless Craig can come up with some good info.
on 27-01-2014 18:05
Fill out your details here: https://help.virginmedia.com/system/web/custom/soc
on 30-01-2014 17:56
Thanks for the help; when I fill out the form on you link, I get this message when submitting it:
The request contains data which is not supported.You need to logout and login again.
I will phone tomorrow to discuss the costs.
on 31-01-2014 14:57