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Crafty
Mike-thebike
Posts: 37
Registered: ‎28-02-2010

Contact address for Virgin payments

I am leaving Virgin at the end of the month
Need the email or postal address of billing department so i can arrange any final payment for my account.
I am DEAF so cannot use the phone to contact them which is the only option on the VM website.

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Clever-clogs
MadWelshBiker
Posts: 26
Registered: ‎11-05-2010

Re: Contact address for Virgin payments

taken from the billing FAQ on the contact us section:

 

 

Who do I pay?

If paying by cheque, please make your cheque payable to Virgin Media Payments Ltd. They’re responsible for collecting the amounts paid by you to us at Virgin Media Ltd.

Please send your cheque to the following address:

Virgin Media Payments Ltd
PO Box 4014
Worthing
Sussex
BN13 1WE

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Crafty
Mike-thebike
Posts: 37
Registered: ‎28-02-2010

Re: Contact address for Virgin payments

Thanks for your help,thats more then i managed to find



i would prefer an email address if possible , as i didnt think we are going to agree on the amount due.

 

Mike

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Superuser
paultechy
Posts: 9,887
Registered: ‎08-06-2010

Re: Contact address for Virgin payments

there is thing like - http://www.textrelay.org/ for deaf people

 

you can contact form by going to http://contact.virignmedia.com choose bill and payment to get the forum choose cable service and fill in the boxes.. 

 

or get somebody to call 150 (from virginmedia landline) or 0845 454 1111 (from any other phone) on your behalf.

 

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Crafty
Mike-thebike
Posts: 37
Registered: ‎28-02-2010

Re: Contact address for Virgin payments


paultechy wrote:

there is thing like - http://www.textrelay.org/ for deaf people

 

you can contact form by going to http://contact.virignmedia.com choose bill and payment to get the forum choose cable service and fill in the boxes.. 

 

 

 


 

 


Yes i have a Minicom text telephone, does Virginmedia support this, No. 

 

 

That link (even when spelt correctly) just takes you round in circles without giving any info on a contact email address, apart from a link to this forum, in which the support people have not replied to my question at all.

the outsourcing of billing,support, NNTP services forms a large part in my decision to be leaving Virgin. 

 

Mike

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Superuser
BenMcr
Posts: 12,705
Registered: ‎11-08-2009

Re: Contact address for Virgin payments

[ Edited ]

Mike-thebike wrote:  

 

That link (even when spelt correctly) just takes you round in circles without giving any info on a contact email address, apart from a link to this forum, in which the support people have not replied to my question at all.


 

You need to select the reason for contacting them e.g Billing and Payments > I have cable services > Paying my Bill and then click 'Next'. This gives you a form you can fill in

**********************************
I work for Virgin Media - but all opinions posted here are my own
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Crafty
Mike-thebike
Posts: 37
Registered: ‎28-02-2010

Re: Contact address for Virgin payments


BenMcr wrote:
 

You need to select the reason for contacting them e.g Billing and Payments > I have cable services > Paying my Bill and then click 'Next'. This gives you a form you can fill in


Ok but i am on the natiional service, and from that page does not give you that option

 

so, are national (adsl) and cable billing one and the same ??

 

Thanks for you help, btw

 

Mike

 

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Superuser
BenMcr
Posts: 12,705
Registered: ‎11-08-2009

Re: Contact address for Virgin payments


Mike-thebike wrote:

Ok but i am on the natiional service, and from that page does not give you that option

 

so, are national (adsl) and cable billing one and the same ??

 

Thanks for you help, btw

 

Mike

 


No they aren't. Unfortunately the National forms are currently offline, but I believe that are due to be sorted shortly.

 

I'll speak to some colleague at work later and see if there is anything further that can help in the meantime

**********************************
I work for Virgin Media - but all opinions posted here are my own
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Superuser
BenMcr
Posts: 12,705
Registered: ‎11-08-2009

Re: Contact address for Virgin payments

A colleague has said there is a Text Phone number in this document http://shop.virginmedia.com/content/dam/allyours/pdf/Customer%20Code%20Jan%2011.pdf

 

Prefer to use a text phone? Just call

0800 052 9735

 

However I'm not sure whether it's cable or National people on the other end of it.

**********************************
I work for Virgin Media - but all opinions posted here are my own
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Crafty
Mike-thebike
Posts: 37
Registered: ‎28-02-2010

Re: Contact address for Virgin payments


BenMcr wrote:

A colleague has said there is a Text Phone number in this document http://shop.virginmedia.com/content/dam/allyours/pdf/Customer%20Code%20Jan%2011.pdf

 

Prefer to use a text phone? Just call

0800 052 9735

 

However I'm not sure whether it's cable or National people on the other end of it.


The 0800 number does not work.
well get a friend to ring them tomorrow
Thanks for trying to help,

I hope working for VM is better then being a VM ADSL customer. ;(

 

mike

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