Account - Cable
Please remember to keep your personal information private
6590 PostsActivity in Manage Your Account
No reply from Bereavement Team
Still waiting on a reply to email with a request to change services over to my name upon the death of my mother and amend the services offered. It's been just over a week is it usual for them to take this long?
Change Broadband to Essentials Plus M50
I receive ESA Income Related and want to change my Broadband from gig1 to Essentials Plus, M50. I'm in a contract. I will keep Mega TV Package and phoneline.
Impossible to renew my contract
Hi AllI have trying to renew my contract since Feb, and it doesn't seem possible, I went through the whole process only for the system to tell me it has an error and the new contract I signed was totally ignored, since then I keep getting text, email...
Extend cancellation date
Hi, I have a cancellation going through on my account on the 04/04/2024. Something has happened and is there any chance we can put this cancellation back a week or so? Thanks
Can't renew, chat doesn't work - phone lines useless
Managing Your Account - CableDear anyone,If I try to renew online - I get an error "Oops - looks like something went wrong". Call Virgin, "oh no we give you any better discount on your internet than what you'd see online" - promptly get hung up on as...
Email contract renewal offer has not been actioned
Sorry for how long this will be, I'm going to dump as much information as I can think of regarding my case here. Please let me know if you need any specifics relating to my account, pre-contract/order numbers etc.My current contract expires in May an...
Returning Equipment
I am returning Equipment to VM & I have the returns box with instructions. It says that when I take the white cable out of the wall socket, to put the silver terminator cap on. Am I being stupid!?! The terminator caps provided in the returns box are ...
Moved house, kept package, lost TNT
Hi,I was moving house, had a chat with VM and agreed to keep the same package (Maxit TV) at my new address. However, on activation at the new address I no longer have TNT sports. I can see many other threads with a similar problem. I believe that Max...
Trying to leave VM keep getting lied to....
After 20+ Years with NTL/Virgin Media they put the price up too far so we finally decided to leave.My wife (the account holder) contacted VM on the 19th March to arrange disconnection because of the steep price increases.Usually she can "negotiate" a...
Invitation to discuss new contract
Our VM contract expires on 12/09/24 but today we received a text message from VM to remind us our contract is ‘coming to an end soon’ and asking us to ‘Recontract now’.We would not normally expect VM to be in touch about a new contract until much nea...
