on 24-08-2011 12:32
Been getting this same message for over a month. Part of the reason I signed up for Virgin was the offer of unlimited online storage, which I haven't been able to access since my service was activated. Should I request a refund?
26-08-2011 13:19 - edited 26-08-2011 13:21
I too upgraded my broadband service to 30mb partly to take advantage of the snapfish deal. This was nearly 3 months ago. I reported the problem on the 20th June originally and have had regular contact with a nice lady who could not apologise enough. The fault apparently lies with a small minority of customers and is related to original V login ids that have been changed by the user. I changed my login a very long time ago ago when I first became a customer. I have had contact with a number of techies over the last 3 months, each one began by saying 'I know what the problem is and I can sort it for you now', only to then say it would be fixed by 10 days or 7 days or 15 days depending on who I spoke to! The lady that I am currently in contact with has promised she will mail me with news when she has it. I don't have any new mail so I gather there is no ETA on the resolve for this? PLEASE keep us informed on this, I am really disappointed that I am unable to use this feature.
on 26-08-2011 14:00
yes, i've been having the exact same problem for over a month! spent 40 minutes on the fone 2 sum1 over a week ago who said they wud get bk 2 me and still nothing! rang them again just now and got told someone will get back to u in the next hour! my brother works for virgin media but not in this department he said they need to raise a flag issue or something as he has tried to resolve it but its a different department! absolutely ridiculous my mother has no problem with her backup n storage virgin media supposed 2 b the best i'm sick of them!
on 30-08-2011 15:25
You can contact Technical Support on 0845 454 1111 or 151 from a VM phone line.
on 17-07-2012 08:25
Julu 2012 - and this issue is still occuring on my account. Called 150 and they said it will be fixed in 7-10 days. Wonder how many times they have told their customers that one now that I see a thread dated from last year.
on 17-07-2012 14:34
on 18-07-2012 22:37
I have the same problem - I can access all aspects of "My Virgin Media" until I attempt to access my files online at which point I receive the message
"We're sorry, we're having a few technical problems. We're working to fix them so please try again later."
This has been the case for months now
Could this be reported too please Ama?
on 21-07-2012 19:05
on 31-07-2012 18:23