Unable to access Backup and Storage

[ghileman]

Been getting this same message for over a month. Part of the reason I signed up for Virgin was the offer of unlimited online storage, which I haven't been able to access since my service was activated. Should I request a refund?

[joneroner]

I too upgraded my broadband service to 30mb partly to take advantage of the snapfish deal. This was nearly 3 months ago. I reported the problem on the 20th June originally and have had regular contact with a nice lady who could not apologise enough. The fault apparently lies with a small minority of customers and is related to original V login ids that have been changed by the user. I changed my login a very long time ago ago when I first became a customer. I have had contact with a number of techies over the last 3 months, each one began by saying 'I know what the problem is and I can sort it for you now', only to then say it would be fixed by 10 days or 7 days or 15 days depending on who I spoke to! The lady that I am currently in contact with has promised she will mail me with news when she has it. I don't have any new mail so I gather there is no ETA on the resolve for this? PLEASE keep us informed on this, I am really disappointed that I am unable to use this feature. 

[lyndsey1989]

yes, i've been having the exact same problem for over a month! spent 40 minutes on the fone 2 sum1 over a week ago who said they wud get bk 2 me and still nothing! rang them again just now and got told someone will get back to u in the next hour! my brother works for virgin media but not in this department he said they need to raise a flag issue or something as he has tried to resolve it but its a different department! absolutely ridiculous my mother has no problem with her backup n storage virgin media supposed 2 b the best i'm sick of them!

[Dave_O]

Hi ironmike1980,

You can contact Technical Support on 0845 454 1111 or 151 from a VM phone line.

Thanks.

[jiminimonka]

Julu 2012 - and this issue is still occuring on my account. Called 150 and they said it will be fixed in 7-10 days. Wonder how many times they have told their customers that one now that I see a thread dated from last year.

[Amer_Z]

Hi jiminimonka,

I have checked your account. A ticket has been opened for this under fault Reference number

P004802504 on the 14th July. This will be fixed for you.

Thanks for your patience.

[ercbul]

Hi

I have the same problem - I can access all aspects of "My Virgin Media" until I attempt to access my files online at which point I receive the message

"We're sorry, we're having a few technical problems. We're working to fix them so please try again later."

This has been the case for months now

Could this be reported too please Ama?

Thanks

Eric

[Steve_Brett]

Hi ercbul

Fault ticket P004814105 has been raised for this issue. Please allow 7 to 10 days for resolution.

[ercbul]

Thanks Steve - I appreciate your help - sorry about the PM - caught me on a bad morning

[Steve_Brett]

Hi ercbul

This should now be resolved. Please could you check and advise if all is now working correctly.