Activity in Apps
Change account number on the app
Hi I have a new contract and need to change the account number associated with my email so I can access the new information with the app. Can anyone advise. Thanks
Just installed Virgin but can still get into my account app.
Just installed Virgin but can't still get into my account app. So frustrating
Cannot login to VM app?
I am unable to login to the VM app on my iPhone, I am using the correct email and password as I use the same to connect online which logs me into my VM account fine? Is the VM app login details the same as logging in to my VM account online? If so wh...
My Virgin Media App not showing correct details
I took out a new contract in October but the my Virgin media app is not showing my correct package details. In fact it’s not showing anything assigned to me at all. The service status also just shows a time. When I log in online my package details ar...
Access to features on App
Hi,Our services were installed on 30th March, so are up and running.However, when i open the My Virgin Media App i get the message shown - 'The Fun starts soon - come back once everything's set up to manage your account'Can anyone help with this ?Tha...
Two accounts
Hello, I signed up using my email but then had to cancel this order as there was a mistake with the postcode. I then re-signed up using same email address, but now i cannot access the new account when signing in it just brings me to the old cancelled...
Cancel Engineer Appointment
My internet connection went down yesterday and I received the following text message:"Our technician is due on Wed 17 Apr between 12PM & 4PM. Someone 18 or over must be in or you'll be charged £25. To cancel or reschedule, go to virginmedia.com/engin...
Misleading Renewal Process for Existing Customers
On 21st February 2024 I was looking to renew my contract with Virgin Media and found a handy Contract Renewal Offer button in my customer account. I clicked on that and was offered £83/month renewal price. I then called Virgin Media to check if there...
Change account on email
Hi,So what it is, is I was a customer with Virgin Media before and my contract finished. I decided to rejoin Virgin Media but now, I am having an issue.Whenever I login to Virgin Media, it just brings up my old account and not my new account. I would...
CANT SEE MY BILLS ON APP AND WEB ACCOUNT
As my contract has expired, I negotiated a new contract by chatting with a Virgin Media representative via the webchat functionality on the Virgin Media website. I received my pre-contract documents, agreed to the new contract in chat, and later on ...
