Some customers may hear an engaged tone when trying to contact us today by telephone.
Unfortunately there's a technical problem with our customer care phone lines at present.
We are working to get this problem resolved as quickly as possible.
We apologise for the inconvenience and ask you to try again in approximately one hour.
If your query is not urgent, please try calling again later or start a new topic on this Community.
Alternatively for package changes or account management, why not sign into My Virgin Media?
