Virgin Media Community

low volume on ITV1

Hello Watching "RedEye" and the sound is so quiet on ITV 1 right now despite the volume being on 69. Is anyone else experiencing the same issue?? I look forward to response and thank you for your time! SlowStar

Manuel payments

Can I make manual payments instead of DD pay over the phone

I need a new TV box and router

My TV box and router are both really old. I can't use WiFi as it's so unreliable and am having to constantly reboot them both but still they are always crashing or going so slow everything times out. How do I get new equipment please.

Unstable broadband connection

I have had years of totally reliable connection with Virgin Media until about 3-4 weeks ago. Since then I have been experiencing 'reliably unreliable' connection, with reduced bandwidth and dropouts tending to occur morning and evening. A VM engineer...

Where are my posts

I have submitted two posts, but neither has appeared. Is VM not accepting them

Resolved! TV Go: Error message "Sorry - we can't play this at the moment 400"

TV Go was working yesterday. This morning I get the error message "Sorry - we can't play this at the moment 400". Currently I cannot watch anything on TV Go. I thought I might need to add / change my Device, and the Device page does not seem to allow...

Damaged BrownBox, remedial work needed

Hello, I would like some assistance please, I am currently in a rented first floor property which is supplied with Virgin Media fibre broadband & the bill is paid by my landlord - some little scallywag has pulled the cable away from the wall & damage...

Can't buy a new phone in the store

Been trying to buy a new mobile in a physical store. But they are saying that there is an order stuck in my cart and they can't remove it unless someone from the back-end team removes it. Something so simple like removing an order that I can't even s...